Online Shipping Policy

Shipping Available to Continental U.S. and Canadian Street Addresses

This policy specifically relates to orders made through our sales department and does not apply to special order, custom development, and direct invoiced customers. For shipping terms relating to orders, please see our Terms of Service.

We currently ship to all US states, and all Canadian provinces and territories. For customers based in remote areas including Alaska, Hawaii and the far reaches of Canada, additional shipping fees will be applied at checkout.

If you're visiting from another location, please contact us at info@goodnaturedproducts.com to discuss your requirements.

Tariffs & Cross-Border Shipping

At good natured®, we’re committed to making sustainable packaging accessible and affordable. To minimize the impact of tariffs, we maintain manufacturing and warehousing facilities in both the U.S. and Canada, proactively managing inventory to fulfill orders without incurring additional fees whenever possible.

For most online orders, there are no changes to pricing or shipping. However, in cases where a product is only available from a warehouse across the border, tariffs may apply. If this affects your order, we will notify you in advance with options to proceed.

If you have any questions, our team is here to help - please reach out!

Delivery requirements

Unfortunately, we are not able to guarantee delivery windows throughout the day. If you have specific delivery needs, including the need requirement of a lift gate, please get in touch with us to discuss further. If you do require a lift gate, we’ll need to charge you a small additional fee for that service.

Changing, cancelling, or refusing your order

If you need to cancel or change your order, please get in contact with us as soon as possible. We’ll do everything we can to accommodate your changes before the item has left out warehouse. If the item has already shipped, we cannot change your order. Please refer to our returns policy to understand what to do if you need to return your item.

If we attempted delivery and an item is refused, you will be responsible for additional shipping charges that are incurred.

Custom packaging projects have contractual obligations and are managed by specific terms. Please see your contract for further details on changing or cancelling an order.

Special order / Request a quote items

Some items are special order or require certain order minimums at our manufacturing facilities. When an item is a "Special Order", you will be offered the ability to Request a Quote on the product page. Additional preparation and shipping lead times apply and will vary by product. In these cases, we'll discuss with you and arrange timing and cost for delivery on an order-by-order basis.

I need it yesterday!

If you are trying to meet a deadline, and the timeframes above won’t cut it, please contact our customer service team by phone, chat or email, and we can see what is possible 😊

Support

Any questions or inquiries about our shipping policies? We are here to help! You can reach us at info@goodnaturedproducts.com and we'll get back to you asap. Please allow a bit of extra response time if you reach out to us outside of business hours or over a weekend. During business hours, you can also reach us by phone and chat 😊 For info on our Return Policy, click here.