Online Return & Exchange Policy
Our Online Returns & Exchange Policy covers purchases made and checkouts completed through our online store at goodnaturedproducts.com. Orders placed by phone, email, by way of purchase order or through our sales team are not covered by this policy and may be subject to additional conditions as outlined in your purchase agreement.
Regardless of how you’ve purchased, we’re here to help. Please contact us with your order details so we can be of assistance.
The return process
To be eligible for a return or exchange, your item must be in its original packaging and in the same condition that you received it. If within 30 days of your order you decide that it’s not for you, or if something is wrong with your order, get in touch with your order details and we’ll take care of the rest. If more than 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange.
Until your request for return or exchange has been reviewed by our service team, please do not send your purchase back to us without receiving confirmation first that we would like you to do so. Sometimes it’s more environmentally friendly not to ship back and forth, and we want to respect that.
If we do ask for you to return your purchase to us, we’ll confirm a return shipping location for you and provide you with a shipping label. A pro-rated amount equal to the shipping cost of your original order and/or the return shipping label is non-refundable and will be deducted from your total refund amount, if applicable.
If you’re looking to return or exchange an item that you’ve purchased through a third party, such as a local distributor or another online e-commerce platform like Amazon, we’ll need you to contact them first to discuss their returns and exchange process. If you’ve been struggling to come to a resolution with one of our third-party sellers, please reach out to us for further assistance.
The refund process (if applicable)
Once your return has been received and inspected, we will send you an email notifying you of your final refund amount. Your refund will be applied to your original method of payment. Receiving your refund can take anywhere between 7-10 business days and will vary depending on your bank. In some cases, refunds could take one to two billing cycles to appear on your statement. If 10 business days have passed and you have not received your refund, please contact us so we can be of assistance and verify that it has been processed correctly.
Sale & promotional items (if applicable)
Sale, promotional, or close-out items are not returnable or refundable unless reported as damaged/defective within 48 hours of delivery.
For more details on our Online Shipping Policy, click here.
If you have further questions, please don’t hesitate to contact us.