Terms of Service
This website is operated by good natured Products Direct LLC under trademark license from good natured Products Inc. Throughout the site, the terms “we”, “us”, “our” and “good natured®” refer to good natured Products Inc. and its subsidiaries, affiliates and associates. We offer this website (or the “Site”), including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/or purchasing something from us, you engage in our “Service ” or “Services” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the Site shall also be subject to the Terms of Service .
Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell some or all of our Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your personal information (not including credit card information), may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
SECTION 4 - PRODUCTS AND SERVICES
Certain Services may be available exclusively online for purchase through our Site. These Services that are made available exclusively online may be offered in limited quantities and are subject to return or exchange according to our Online Returns & Exchange Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Services that we offer. All descriptions of Services and pricing of those Services are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any Service at any time. Any offer for any Service made on this site is void where prohibited.
We do not warrant that the quality of any information, or other material obtained by you from our Site will meet your expectations, or that any errors on our Site will be corrected.
Not all Services are available for immediate purchase through our Site. Some Services may be available at minimum quantity levels or by special order, the status of which is subject to change at any time without notice. Such Services are exempt from standard processing and shipping timelines outlined in our Online Shipping Policy.
SECTION 5- MODIFICATIONS TO THE SERVICE AND PRICES
Prices are subject to change without notice. All prices are exclusive of sales, use and excise tax. For special order, custom development and direct invoiced customers pricing may be subject to additional or specific terms and conditions that will be outlined to you on applicable quotes, agreements, and order documentation.
We reserve the right to modify or discontinue a Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a Service.
SECTION 6 - COPYRIGHT
The copyright to the Site, the design and appearance of the Site, and all of the material and the website content, other than your Content (as defined below), are owned by or licensed to good natured Products Inc. This material is protected by law against unauthorized copying and reproduction. Any use, reproduction, or distribution of the Site content, including caching, framing, or similar means, from the Site or reproduction, distribution, use of any templates (except as permitted herein), without permission of us is expressly prohibited.
“good natured®”, “better everyday products®” and other good natured Products Inc. graphics, logos, publication designs, and service names are trademarks of good natured Products Inc. or its subsidiaries, affiliates or associates. All other trademarks not owned by us or our affiliates that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. The display of any trademarks on the Site does not imply that a license has been granted to you or any other party for any further use.
Drawings, designs, and other custom product development information we may provide to you for a specific project remain the property of “good natured®” with the copyright herein, unless otherwise agreed in writing and subject to the terms and conditions that may govern such custom development agreements.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities requested to be purchased per person, per business, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to, refuse or cancel an order, we will attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors operating without our permission.
You may be requested to register with the Site in order to use some or all of the Services, and you will be provided with a username and password for the Site where required. You are responsible for maintaining the confidentiality of your username and password, and you accept responsibility for all activities incurred under your username and password. You will notify us immediately of any unauthorized use of your account or any other breach of security at the email address: email@example.com.
You agree to provide current, complete and accurate purchase and account information for all orders. You agree to promptly update your account and other information, including your email address, billing/shipping information, payment methods and associated credit card numbers and expiration dates if required, so that we can complete your order and contact you as needed.
You acknowledge that the accuracy of this information is critical to the successful fulfillment of your order, and we cannot be held responsible for account information that leads to inaccurate order placement or shipping instructions. For more details, please review our Online Returns & Exchange Policy .
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the Site (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and Services available via our Site may include materials from third parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Content”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Content that you forward to us. We are and shall be under no obligation: (1) to maintain any Content in confidence; (2) to pay compensation for any Content; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove Content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Content will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Content will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Content. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any Content posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - PAYMENTS
All payments for Services are due at the time of ordering and prior to shipment of your order unless otherwise agreed as outlined below in “Other Terms & Conditions”.
You acknowledge that your payment may be processed by good natured Products Inc. or any of its subsidiaries or third-party affiliates, including but not limited to LINDAR Corp.
We cannot be liable for any delays in shipping or delivery due to issues related to payment processing.
SECTION 15 - SHIPPING, DELIVERY & INSPECTION
For Services purchased directly on our Site, please refer to our Online Shipping Policy for more information on shipping timelines.
If any shipment organized by us is lost or damaged in transit, good natured® will investigate the issue and coordinate with the carrier to provide you with a resolution, which may include a replacement of the lost or damaged product, a credit or a full or partial refund of your payment where the carrier accepts responsibility for the issue. Please notify us within 48 hours of delivery and provide evidence of any damages to assist us with this process. If damage has occurred during shipment, please do not refuse delivery. If a delivery is refused without prior written approval from us, additional charges may be incurred and we may not be able to claim damages for you from the carrier.
If there is a discrepancy between what you ordered and what you received, either in quantity or product description, please get in touch with us as soon as possible at firstname.lastname@example.org so we rectify the situation.
SECTION 16 - CHANGING OR CANCELLING YOUR ORDER
If you wish to cancel or change an order, please contact us at email@example.com as soon as possible. Changing or cancelling any order will not be possible if it has already been dispatched.
Changes to custom development, special order, direct invoiced customers, and any other order governed by Other Terms and Conditions, may result in additional charges being billed to you as a result of raw material purchases, warehousing and freight fees from our logistic partners and suppliers and/or costs incurred by good natured Products Inc. and/or its subsidiaries, associates and affiliates for the recycling, repurposing or management of materials purchased or created for the explicit purpose of fulfilling your order. A change or cancellation of any order is not accepted until explicitly stated in writing from us.
SECTION 17 - RETURNS AND EXCHANGES
If you purchased Services directly on our Site and wish to return or exchange your order, please refer to our Online Return & Exchange Policy for more information.
SECTION 18 - OTHER TERMS AND CONDITIONS
These Terms of Service along with any other terms and conditions that may be provided to you by us, including terms governing custom development, special orders and direct invoiced customers, form a binding contract between you and good natured®.
SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Site are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall good natured Products Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Site, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless good natured Products Inc. and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
These Terms of Service are effective unless and until terminated by us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate your access to the Site at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of British Columbia, Canada.
SECTION 25 – FORCE MAJEURE
good natured Products Inc. and its subsidiaries, associates and affiliates cannot be liable or responsible, nor be deemed to have defaulted or breached these Terms of Service, for any failure or delay in fulfilling or performing any term when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
SECTION 26 - CHANGES TO TERMS OF SERVICE
Any new features or tools which are added to the Site shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 27 - WAIVER
Our failure to enforce any provision of these Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
SECTION 28 - CONTACT INFORMATION
Questions about our Terms of Service should be sent to us at firstname.lastname@example.org.
Our contact information is posted below:
good natured Products Inc.
814 – 470 Granville St.
Vancouver, BC, Canada